Privacy Policy
How we collect, use, and protect your personal information.
Last updated: January 2024
Introduction
vivid-swan is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our website or services.
Information We Collect
We may collect the following types of information:
- Name and contact details (email address, postal address)
- Property information relevant to providing our services
- Communication records between you and our team
- Technical data including IP address, browser type, and device information
- Usage data about how you interact with our website
How We Use Your Information
We use your personal information for the following purposes:
- To provide and manage our gutter cleaning services
- To respond to your enquiries and provide quotes
- To communicate service appointments and updates
- To improve our website and services
- To comply with legal obligations
Legal Basis for Processing
We process your personal data on the following legal grounds:
- Contract performance: to fulfil our service agreement with you
- Legitimate interests: to operate and improve our business
- Consent: where you have given explicit permission
- Legal compliance: to meet our regulatory obligations
Data Sharing
We do not sell your personal information. We may share data with:
- Service providers who assist with our operations (payment processors, hosting providers)
- Professional advisers (accountants, lawyers) when necessary
- Regulatory authorities when required by law
Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal requirements. Service records are typically kept for six years following the completion of work.
Your Rights
Under data protection law, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data in certain circumstances
- Object to or restrict processing of your data
- Data portability where applicable
- Withdraw consent at any time
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.
Contact Us
If you have questions about this privacy policy or wish to exercise your rights, please contact us at [email protected] or write to us at 27 Riverside Business Park, Reading, RG1 8DQ.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.