GDPR Compliance
Our commitment to protecting your data rights under the General Data Protection Regulation.
Last updated: January 2024
Our Commitment
vivid-swan is fully committed to compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We take the protection of your personal data seriously and have implemented measures to ensure your rights are respected.
Data Controller
vivid-swan acts as the data controller for personal information collected through our website and services. We determine the purposes and means of processing your personal data.
Your Rights Under GDPR
The GDPR provides you with the following rights regarding your personal data:
Right to Access
You have the right to request a copy of the personal data we hold about you. We will provide this information within one month of receiving your request.
Right to Rectification
If the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it.
Right to Erasure
In certain circumstances, you have the right to request that we delete your personal data. This right is not absolute and may be subject to legal retention requirements.
Right to Restrict Processing
You may request that we limit how we use your personal data in certain situations, such as when you contest the accuracy of the data.
Right to Data Portability
Where processing is based on consent or contract and carried out by automated means, you have the right to receive your personal data in a structured, commonly used format.
Right to Object
You have the right to object to processing based on legitimate interests or for direct marketing purposes.
Rights Related to Automated Decision-Making
You have the right not to be subject to decisions based solely on automated processing that significantly affect you. We do not currently use automated decision-making in our services.
Exercising Your Rights
To exercise any of these rights, please contact us at [email protected]. We may need to verify your identity before processing your request. We aim to respond to all legitimate requests within one month.
Data Processing Activities
We process personal data for the following purposes:
- Service delivery and contract fulfilment
- Customer communication and support
- Website functionality and improvement
- Legal compliance and record-keeping
Data Security Measures
We have implemented appropriate technical and organisational measures to protect personal data, including:
- Secure data storage with access controls
- Encrypted communications where appropriate
- Regular security assessments
- Staff training on data protection
International Transfers
We primarily process data within the United Kingdom. If we transfer data internationally, we ensure appropriate safeguards are in place.
Complaints
If you are dissatisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.
Contact
For any questions regarding GDPR compliance or to exercise your rights, contact us at [email protected] or write to 27 Riverside Business Park, Reading, RG1 8DQ.